Policy

Be sure to read this information.

 

FARES, PRICES, & RESERVATIONS

All fares and prices quoted are subject to availability. Prices are subject to change until full payment is received and voucher(s) are issued. Prices that are quoted include all taxes and fees unless we advise otherwise. We accept Major Credit Cards (Visa, Master Card, American Express, Discover) and Cash. Reservations are not 100% confirmed until full payment has been received. If you prefer to pay on island with cash please contact the dive store directly and we will hold your reservation with a valid Credit Card with a non-refundable 20% deposit of the total booking (balanced due upon check-in). Please bring and turn in all payment vouchers upon check-in at the Dive Center to confirm your reservation. Please contact the Dive Center directly for large groups or charters.

AVAILABILITY

The travel products and services sold through this site are subject to availability and can be withdrawn without notice. Tour is confirmed when full payment is received.

IMPORTANT

We request that you carefully check the dates on your voucher and to contact us immediately if these are not correct.

YOUR VOUCHER AND DEPARTURE POINT

Please present your voucher 15-20 minutes before departure to the staff at departure point of your tour. The location of the departure point can be found in the description of the tour and is stated on your booking confirmation. We depart directly from the Dive Store, Bahama Divers, in the Nassau Yacht Haven, East Bay St. We cannot be held responsible for clients showing up late for their tours. COMPLIMENTARY SHUTTLE SERVICE from all Major Hotels can be arranged by calling the Dive Shop once on Island.

Arrival Policy - Guest Staying on Island

PLEASE BE SURE TO CALL THE DIVE CENTER UPON ARRIVAL TO CONFIRM HOTEL TOWER AND SHUTTLE DETAILS.  Bahama Divers offers complimentary transportation to and from all major hotels upon on island confirmation (see shuttle schedule below).  We cannot pick you up if you do not call us and provide your Hotel Tower Details once checked-in to your hotel.  Bahama Divers is not responsible if you miss your bus excursion due to the neglect of the above mentioned procedure.  If you have a late arrival, past normal hours of operation, please advise us ahead of time to pre-schedule or feel free to make your way down on your own.  All standard AM Excursions check-in at 8:30am.  All standard PM Excursions check-in at 1:30pm.  All questions or queries related to this booking/excursion should be directed to Bahama Divers at (242) 393-5644, (242) 393-1466, (954) 602-7731, or bahamadiversres@gmail.com.  

Arrival Policy - Cruise Ship Guests

Port restrictions make it difficult to plan pick-ups. We do offer complimentary return transportation to the Port for our guests. If you have made a reservation and are arriving by cruise ship please take a cab or local bus to the Dive Shop by the check-in times. All standard AM Excursions check-in at 8:30am. All standard PM Excursions check-in at 1:30pm.  We are about a 5 minute taxi ride from the Cruise Ship Port making it very simple to get to us if you are on a tight schedule. If you need any help with planning feel free to contact us and we can advise. All questions or queries related to this booking/excursion should be directed to Bahama Divers at (242) 393-5644, (242) 393-1466, (954) 602-7731, or bahamadiversres@gmail.com

Payment & Reservation Policy

We accept Major Credit Cards (Visa, Master Card, American Express, Discover) and Cash.  Reservations are not 100% confirmed until full payment has been received.  If you prefer to pay on island with cash we will hold your reservation with a valid Credit Card with an non-refundable 20% deposit of the total booking (balanced due upon check-in).  Please bring and turn in all payment vouchers upon check-in at the Dive Center to confirm your reservation.  Please contact the Dive Center directly for this option and for large groups or charters.

Certified Diver Policy

For certified divers, WE DO CHECK & VERIFY CERTIFICATION at the Dive Center.  All recognized agencies will be honored.  We cannot let individuals participate in Certified Diver Activities if one cannot prove their certification or if we cannot verify the agency.  NOTE - You do not need to be certified to participate in the Discover Scuba Activity.  All individuals wishing to participate in diving activities must be at least 10 years of age and meet all medical requirements listed on PADI forms.  All individuals under the age of 16 must be accompanied by an adult and all individuals under the age of 18 must have a parent or guardian sign for them.     

 

Cancelation Policy

As stated in Payment Policy, deposits made for Cash Payments are non-refundable under any circumstance. No refunds are available once a tour, service, course, or package has commenced. Bahama Divers is not responsible if you miss your bus or miss the excursion due to the neglect of any of the mentioned procedures. There are no refunds for no-shows. If Bahama Divers cancels a dive due to mechanical failure, unexpected weather conditions, or any other reason that is deemed acceptable by its operators, we will reschedule your dive or refund the excursion or portion of the excursion for packages. There are no other weather related refunds.  If you prefer to reschedule for another day we will do our best to meet your requirements based on availability. There are no fees to reschedule an excursion of equal value.

* Cancellation more than a week in advance: 8.5% Administration Fee

* Cancellation between a week and 48 hours prior to departure date: 33.5% of the total amount

* Cancellation less than 48 hours prior to departure date and time or no-show: 100% of the total amount